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The ROI Academy™

Training Delivery

Management Voice

CASE STUDY - FMCG   Return on Investment in Training - Management Development Training

CHALLENGE

“MY CEO only looks at numbers and graphs. How do we show the Return on Investment on our Management Development Training?”

RESEARCH & ANALYSIS revealed:

•   A number of specific instances of value were added as a result of the Management Development Training Programme- showing the return on investment in training

•   Difficulty in accessing real cost data for HR

•   Low confidence in the handling of financial data and spreadsheets in HR and training departments

EXPERIENCE

•   Winning support from the Finance Team is essential in demonstrating the return on investment in training

•   A very simple payback approach is the best way to start
•   A new approach to pre and post programme communication would be likely
•   Clients will need support when they apply ROI models in practice

APPROACH

•   Map the Organisational Strategies to Business Unit Objectives     

•   Engage Finance Department to gather cost data

•   Map delegates' KPIs to Business Unit Objectives         
•   Value Organisational Objectives
•   Create links between impact of training and KPIs       
•   Value change in performance against organisational objectives
•   Link impact of training to Organisational Objectives       
•   Create spread sheet model to calculate return on investment

IMPACT

•   KPI mapping identifies missing Objectives           
•   Increased confidence among training team
•   Major change in relationship between training and line managers   
•   Strong Board support for process
•   Re-designing of key programmes to focus on delivering change in KPI performance

ROLL OUT

•   Business Objectives now held in one place in one format       
•   Spreadsheet ROI in training tools to be introduced across L&D team
•   Three major programmes to be analysed for the return on investment in training including Management Development Training     
•   Board reports planned to show value added and the return on investment in training

FEEDBACK

•   “The ROI in training gave us much more than we expected.” HR Director
•   Really changed our relationship with the rest of the business.” Training Manager - Management Development Training Programme