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The ROI Academy™

Training Delivery

Management Voice

TRAINING PROGRAMME DESIGN - GLOBAL TELCO   Continuous Improvement - Training and Communications Programme

TRAINING PROGRAMME DESIGN - CHALLENGE

Roll out continuous improvement across the business to drive multiple small scale changes in every function

TRAINING PROGRAMME DESIGN - RESEARCH & ANALYSIS revealed:

•   Managers experience continual ‘chaos' but not genuine change
•   A wide variation in education, from foundation to advanced engineering degrees across the management community, even       at front line
•   CI considered ‘nice to have' but not important by many

TRAINING PROGRAMME DESIGN - EXPERIENCE

• 1-day programme changes little
• Multiple interventions essential
• Winning hearts & minds critical
• Client to ‘own' programme and delivery. CI is not ‘done to' them but something they do

TRAINING PROGRAMME DESIGN - LEARNING MIX

•  Online resources to support management
•   E-learning tools
•   Introduction of Ideas Management tool to capture projects that cannot be addressed locally
•   Engagement – small group/mass meeting approach to win hearts and mind facilitated internally
•   Case study session to deliver tools facilitated by local managers with ‘green belt 6 Sigma' qualifications – adapted to differing

             levels of ability

•   Follow up material to roll out A & B
•   Application of process improvement techniques to individual problems

TRAINING PROGRAMME DESIGN - COMMUNICATIONS

•   Video of CEO explaining how process improvement would help client reach goals
•   Personal invite to each manager from CEO to attend engagement and case study sessions
•   Desktop collateral
•   Post event e-mail campaign to maintain momentum and provide links to online resources

TRAINING PROGRAMME DESIGN - RESULTS

•   Programme piloted and small amendments made
•   Positive feedback from all levels
•   Improvements projects started in many areas

•   Roll out plan across entire business over 12 months

•   Sense of corporate belief – ‘we can do this'

TRAINING PROGRAMME DESIGN - FEEDBACK

•   “We chose 3C because they really understood the need to win hearts and mind and not just define tools. The training programme design has been enthusiastically received and is truly ‘owned' by all of us. 3C has worked alongside us, securing support from senior management, delivering on time and within budget. They have tremendous knowledge of a huge range of Learning & Communication techniques and created a powerful combination of approaches to deliver the results we need.” Programme Manager