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• Are you looking for a new learning platform for communicating the importance of excellent customer service to your staff?

• Do you need a fast and effective solution to improved customer service?

What is Forum Theatre?

Forum Theatre workshops provide a space in which issues can be discussed openly and honestly, whilst fictional characters in highly recognisable situations provoke emotional responses from its audience - a hugely powerful learning experience. It is also very entertaining making the key learning messages even more memorable.

The Objective

Forum Theatre's main objective – whatever the subject – is to ‘disturb the thinking' of its delegates and

encourage individuals to come up with improvements. It is often followed by tailored skills workshops.

Your Invitation

3C invites you to take part in a free 2-hour showcase workshop to experience a different approach to educating your staff in customer service skills.

Forum Theatre can be tailored to your requirements and can cover a wide range of training and HR issues

Your Role

This free showcase will ask you to watch a short play (with a humorous take on what happens when things

go badly) and then take part in a group discussion to explore possible improvements. The play is then re-enacted using your suggestions. Watch how the play differs dramatically…

Where

River & Rowing Museum , Henley on Thames , Oxfordshire

When

Friday 27th March 2009

10am to 12pm (registration, tea and coffee at 9.30am and sandwiches at 12pm)

You are also entitled to free entry into the museum after your Forum Theatre experience!

How to Book

To book your place or for further information, please email us - carine.cowley@3ctraining.co.uk

or call 01491 411 544.

Places are limited so book soon to avoid disappointment.

Flexible Forum Theatre

Forum Theatre can be tailored to your requirements and can cover a wide range of training and HR issues including Sales Skills or Diversity in the Workplace.

Typical Forum Theatre duration is 2 hours but can be adapted to your requirements.

“The team was brilliant in the way they engaged everybody and made the whole event extremely enjoyable whilst still conveying the message about the good and bad of customer service. It was certainly the most enjoyable training that I have ever undertaken”.

David Bridge , Head of Client Services,

Fidessa plc