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Do
you sometimes think you might as well talk to the trees for
all the attention you get from those around you: your colleagues,
your team, your boss? Here are some quick techniques to help
Ensure
people listen to you
WHAT
are you talking about?
Make sure you clearly indicate the subject of the conversation.
If you slide from general pleasantries into performance improvement,
your listeners may not recognise the change and conclude the
conversation is purely social.
WHY should they be listening?
The old adage "what's in it for me" continues to apply strongly.
We all receive more information than we can process, have
too many demands on our time, and struggle to prioritise activity.
Whether it's a stick or carrot, make it very clear WHY, on
a personal basis, people should be listening to you.
Be BRIEF
All trainers learn that short questions get long answers.
Similarly if you make your points briefly and simply, people
are more likely to absorb what you have said.
Ask for PLAYBACK
The acid test: ask someone to playback to you what they think
you have said. This is much more powerful than a general 'any
questions' request. Only when people have to reformulate what
they have heard into their own words will they fully understand
what has been said.
CONFIRM or CORRECT
If the playback was a fair representation of what you said,
congratulations, you have
been heard. Make sure you confirm this with your audience.
If not, you need to re-think how to communicate your point.
The typical British response of saying the same thing only
louder doesn't usually work.
ACTION
If you expect people to take some action following your communication,
simply asking 'so what will you do now/ next' will enable
your audience to take responsibility for the next steps. Asking
people to tell you what they will do is far more effective
than you telling them.
CONTINUING
PROFESSIONAL DEVELOPMENT
If you are in learning and development and are seeking
Continuing Professional Development, Accreditation from
The ROI Academy (TM) is an excellent option. Over three
days you will learn how to MODEL, MAXIMISE and MEASURE
training. From the original Kirkpatrick model to cutting
edge tools and techniques, both you and your organisation
will benefit hugely from Accreditation. Read our
Accreditation Programme overview
for more details.
We look forward to welcoming you to the Academy. |
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