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Voice Index
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Are
you very busy? Are you constantly reaching for the phone,
or banging out an email to try to get something done or make
something happen? The effect of tighter budgets all round
is pushing lots of organisations into overwhelming initiatives,
most of which will achieve nothing more than corporate exhaustion.
So
Calm down: you can cope!
Now
more than ever is the time to think before you act:
If
you are selling
The
competition is ferocious. Plan
a phone call carefully before you make it - at least a
minute of planning for each expected minute of the call.
Rehearse your sales pitch carefully – remember it's more
about consultative
sales skills than great presentations.
If
you are leading change
Do
your homework on the actual value of the change to the organisation.
Build a clear Line of
Sight between the changes at the bottom and the organisational
goals.
If
you are managing
operations
Now
is the time to focus on performance improvement and productivity
gains. Build the skills you need and measure
performance tightly.
If
you are downsizing
Focus
on the long term need for skills and remember how much everyone
has invested in talent
management. Some companies come through downsizing with
a strong team, and others destroy value all around.
Stay
calm - downsizing is not fun - and concentrate on how you
are securing the long term for many, rather than the distress
of those who may have to leave.
Model,
maximise, measure
What
ever you are doing, plan it first – and that means create
a model (it can be very simple) of what you expect the business
out come to be. Work on maximising the potential value (and
avoid needless value destruction), and then measure it as
you go along. It's the mantra of the ROI
Academy(TM), and it works.
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