PRESS

PRESS RELEASE – OCTOBER 2007

A brand new customer service skills open programme is being launched by 3C Associates in early 2008, with a special offer of 15% off all online bookings.

The “Customer Service Skills – setting the right standards” open programme is an intensive workshop aimed specifically at those managing customer service teams or dealing directly with the customer, and focuses on fundamental customer service knowledge and skills.

By interacting with other delegates, participants will gain an interesting insight into the expectations of different customer types, enabling them to set service standards appropriate to their organisation. It will also boost fundamental skills for delivering consistent levels of customer service.

Hedda Bird, Managing Director of 3C Associates, says: “Establishing the right customer service for your organisation is key to maintaining a good reputation as well as retaining customer loyalty – big wins for the organisation!”

The next customer service skills open programmes are taking place on 22nd January and 14th March 2008 at Henley Management College, and cost £495+VAT per delegate. 3C Associates are currently offering a 15% discount when you book online at www.3ctraining.co.uk/trgbook.html.

3C Associates is a learning & development consultancy based in Henley on Thames, Oxfordshire. 3C specialises in corporate training, including customer service training, supervisor training, management development training, contact centre training, consultative sales training, telephone sales training, business skills and more.

3C also has a specialist division, The ROI Academy™, focussing on return on investment in training and training evaluation issues. The ROI Academy™ runs a range of open programmes throughout the year.

For more information on 3C’s open and bespoke training programmes, visit www.3ctraining.co.uk or phone 01491 411 544.

About 3C

3C combines learning with corporate communications. We bring:
Clarity - through our ability to analyse business challenges and value the impact of possible solutions;
Creativity - through an amazing blend of learning media;
Communication - with inspirational instructors and highly effective communications programmes.