| Introduction
Virtual teams face very specific challenges
– in particular, the complexity of
managing flexible working as well as the
performance, motivation and effective
communication of remote workers. This
programme delivers specific practical
skills and techniques to everyone
(including the manager) who has to
work in a virtual team. Naturally the
programme is delivered via a range of
virtual media, with individual coaching
for managers and group sessions for the
whole team.
Who will benefit: Managers and staff
operating within a virtual team
Duration: 1 x three-hour 1-2-1 coaching
session (manager only), 2 x two-hour
Phone Delivered Training™ sessions and
1 x web-conference
No. of delegates: Up to 10 delegates
| Optional value-add services |
- Coaching calls for each delegate between
sessions really drive the benefits into the
business
- Training Needs Analysis prior to design and
delivery to establish exact requirements for
maximum programme value
|
1-2-1 coaching (manager only)
- The role of the virtual manager
- Emotional and practical challenges
- Feedback
- Questioning
- Motivation skills
Virtual communications
- Communication styles
- Rapport building
- Giving and receiving feedback
- Use of technology
- Best practice for conference calls
Building trust
- Managing conflict
- Maintaining motivation
- Advanced communication skills
- Developing trust
Codes of conduct for virtual teams
- Establish an agreed code of conduct
as a group
- Agree on action plans
Delegates will have:
- identified each other’s communication
styles and practised how to communicate
effectively with each other
- improved the productivity of webconferencing
and conference call skills
- developed practical approaches to
managing conflict
- understood how a manager maintains
motivation in the team
- acquired effective approaches to
building trust
- compiled an agreed code of conduct
crucial to continuous improvement of
team performance
|
