| Introduction
Managers of virtual teams face very
specific challenges not covered in
management development programmes
– in particular, the complexity of
managing flexible working as well as the
performance, motivation and effective
communication of remote workers. The
programme is delivered using virtual
media, with a kick-off half-day classroom
session for specific coaching skills.
Who will benefit: Managers of virtual teams
Duration:1 x three-hour classroom session,
2 x two-hour Phone Delivered Training™ sessions and 1 x web-conference
No. of delegates: Up to 10 delegates
| Optional value-add services |
- Coaching calls for each manager between
sessions really drive the benefits into the
business.
- Training Needs Analysis prior to design and
delivery to establish exact requirements for
maximum programme value.
 |
Classroom coaching – half-day
- The role of the virtual manager
- Emotional and practical challenges
- Feedback
- Questioning
- Motivation skills
Virtual communications
- Communication styles
- Rapport building
- Giving and receiving feedback
- Use of technology
- Best practice for conference calls
Building trust
- Managing conflict
- Maintaining motivation
- Advanced communication skills
- Developing trust
Delegates will have:
- identified communication styles and
practised how to communicate effectively
with team members
- improved productivity of
web-conferencing and conference call skills
- developed practical approaches to
managing conflict
- understood how to motivate the team
- acquired effective approaches to building
trust in a virtual team and know how to
rebuild trust
- compiled an agreed code of conduct,
crucial to continuous improvement of team
performance
|
