| Introduction
Managing people and performance is the
key challenge for most managers. This
programme provides the mix of skills
needed to support and build a team,
whilst delivering organisational goals.
Who will benefit: Middle to senior
management
Duration: Two-day classroom
No. of delegates: Up to 15 delegates
| Optional value-add services |
- Pre-programme interviews with each
delegate to fully understand their needs
and current management challenges
- Phone coaching for each delegate after the
workshop to encourage the delegates to
practise skills and discuss problem areas
- Training Needs Analysis prior to design and
delivery to establish exact requirements for
maximum programme value
- Half-day team review workshop
“To remain the winner in
today’s market we know we
need our customer service to go
from good to great and 3C are
excellent partners to help
us achieve that.”
Karen Tucker,
Customer Services Manager, AssetCo |
|
Your role as a manager
- The role of the manager
- S.M.A.R.T objectives
- Planning & organising
- Key result areas
- Assertiveness
- Delegation
Effective communications
- Your management style
- The bigger picture
- Motivation
- Influence
Managing performance
- Giving positive feedback
- Giving formative feedback
- The elements of management effectiveness
- Performance management
Project
Delegates will work on a specifi c project to:
- apply skills in practice
- deliver measurable results to the
organisation
- raise the visibility of delegate skills with
senior managers
Delegates will:
- be clear about their managerial role and its
responsibilities
- have gained key management
communication and process skills
- be able to motivate their team
- know how and when to address
performance issues for maximum impact
- know the elements of effective appraisals
- have compiled a list of S.M.A.R.T objectives
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