An intensive workshop concentrating on one of the key roles of a manager – problem solving. Many managers try to solve complaints rather than problems. This course delivers a powerful methodology to ensure managers can identify and address the REAL problems, assess a range of solutions and choose the best fit.

Who will benefit: All managers

Duration: One-day workshop

No. of delegates: Up to 10 delegates

• Training Needs Analysis prior to design and delivery to establish exact requirements for maximum programme value
• Phone coaching for each delegate after the workshop to encourage the delegates to practise skills and discuss problem areas

• The 6 Ps problem solving process
• Engaging others in solutions
• Analysis of complaints to identify the
  real problem
• Applying the 6 Ps process effectively
• Action plan for future implementation

• received practical skills and clear objective processes to enable managers to
  effectively to solve problems
• engaged the right side of the brain enabling managers ‘to think outside the box’
• learnt effective problem solving skills to increase overall productivity