ARTICLES

EVALUATING ROI IN TRAINING

•  70% don't measure the business impact of training investments - analysis of a survey on the measurement of ROI in training

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•  A fresh look at return on investment (Internet Time Group) - looking at the ROI in training from different job perspectives

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• It's time training pros faced up to the return on investment challenge (Personnel Today) - article discussing the importance of ROI in training

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MANAGEMENT DEVELOPMENT TRAINING

•  Job Training: Investment for Improvement (Thinking Managers) - discussion on how much businesses should be spending on their management development training.

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•  The bottom line for employee retention (about.com) - how the quality of managers and supervisors affects staff turnover, and how management development training can help

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•  The way I see it... mapping the way for management development (Wales Management Council) - discussing the links between management development training and capability, and business performance

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•  Horse sense: Can a day in the paddock make you a better manager? (The Guardian) - discussing a new style of management development training using horses

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SUPERVISOR TRAINING

•  Supervisor Training and the 3 "I's" (ezine Articles) - discussing three basic skills to develop through supervisor training

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•  Supervisor training: helpful tips to lead your pack (buzzle.com) - key skills to becoming a good supervisor through supervisor training

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CONSULTATIVE SALES TRAINING

•  Consultative Sales Professionals need to fulfil three basic roles (ezine Articles) - article discussing three key aspects of consultative sales

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•  The power of consultative selling (sideroad.com) - article examining how consultative sales works

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CUSTOMER SERVICE SKILLS TRAINING

•  The seven deadly skills (Charteris) - article discussing seven key customer service skills

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•  Internal Customer service (Customer Service Zone) - discussing the importance of internal customer service skills in business

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•  What is Customer Service (ezine articles) - outlining the ways customer service is perceived and remembered by the customer

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TRAINING EVALUATION