customer service training
customer service skillscustomer service training programcustomer service skills traininghome : customer service training programscustomer skillsabout us : customer service training videostraining customer servicecontact us : customer service training manualcustomer service training coursescase studies : customer service training videocustomer service training activities
customer service training Client login
New!! Customer Service Skills Open Programmes***Virtual Team Management Programmes - view our unique approach! *** Sign up to Management Voice - our fortnightly e-briefing
customer service skills

 

   Business Skills Training

 

"our delegates learned an impressive amount - they are now making better use of the working day, which is helping to turn us into a more efficient organisation!"

- Iain Holliday, Training Director, Cushman Wakefield Healey & Baker

customer service skills training

Sometimes key business skills training can be overlooked and forgotten about due to the demands of the organisation to focus on specific and 'immediate' training needs.

Providing fundamental business skills training on an ongoing basis for staff is immensely valuable in terms of efficiency and staff retention. Business skills training includes a variety of workshops and courses, each focussing on a particular set of skills, from managing your email more efficiently, to working more effectively as a team.

With clear objectives from you, these fun and interactive training programmes act either as a refresher, or an introduction to new skills for new recruits.

Our Business Skills Training Programmes:

More Business Skills Training tips:

Making Time For Time Management

In our work, most of us have to make choices about how we use our time. We often find that we cannot achieve everything in the time we have to do it. So how can we make time for time management? Read more>>

How to say NO!

In a perfect organisation everyone is fully motivated, no-one makes stupid suggestions and we all receive positive encouragement to pursue every idea we have. Unfortunately, organisations like this are few and far between. Read more>>

Managing Email Effectively

The larger the organisation, the more internal email there is. The storage industry estimates that on average there are 60 electronic copies of every document in a company. If you find that a couple of days away from your desk means 100 or more emails in your inbox, you really need to manage your email effectively. Read more>>

An Effective Problem Solving Process

Many service organisations are starting to emulate the manufacturing sector in taking a structured approach to getting things right first time. In the daily struggle to deal with problems, it is too easy to use a sticking plaster approach. Read more>>

 

customer service training materials
management development training
Keep yourself up to date on training and evaluation issues with our fortnightly e-briefing Management Voice
ROI Training Resources Sitemap customer service training Tel: 01491 411 544 customer service training videos customer service skills