RETURN ON INVESTMENT IN TRAINING
Training evaluation - the value of leadership – ROI on leadership development for FMCG
CUSTOMER SERVICE SKILLS TRAINING
‘The say NO for better customer service!’ programme – major financial mutual
Training evaluation - a model for valuing customer service improvements - County Police Force
TELEPHONE SALES TRAINING
Phone training/ sales skills– long term sales improvement for car showroom sales people
ROI in Training - Travel & Tourism
MANAGEMENT DEVELOPMENT TRAINING
People Management - management development training for growing software company
CONTACT CENTRE TRAINING
Good to great – customer service skills for a fleet management contact centre
BUSINESS SKILLS TRAINING
Time management essentials for site managers – Property Management Company
CONTINUOUS IMPROVEMENT
Company roll out of continuous improvement – global telco
TRAIN THE TRAINER
In-house telephone sales training - Phone Delivered Training™ – national Energy Company
