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    Management Development Training

"I received heart-warming feedback from the managers after the management development training PROGRAMME. The best money we've ever spent!"

- Matthew White, Chief Financial Officer, Portrait Software

customer service skills training

Management is traditionally seen as the design, implementation and control of a process and the people involved in that process. It assumes the manager has more knowledge and wisdom than the people he or she is in charge of.

This is no longer necessarily true. As managers we may not have more wisdom, knowledge or skill than the people we are managing. And yet, we are expected to know what to do.

Management Development Training will help you gain the skills to better understand what needs to be achieved, what resources you are likely to need and how to best organise them to achieve the results. Part of that understanding is an understanding of people, and having the vision, focus, compassion, energy and courage to inspire those people.

Management Development Training will help you develop your skills both as a manager and a leader through different skills and approaches that you can use to find out what works for you and your team.

Our Management Development Training Programmes:

The first time
manager
People and performance manager
Supervisor skills for contact centre managers
Managing virtual teams
Evaluator Programme

More Management Development Training tips:

Stop Wasting My Time!

Are you endlessly plagued with people who are frankly wasting your time? Could they have solved their own problem, made their point in half the time or at least chosen a better moment to interrupt you? Read more>>

How to be a Grumpy Old Manager

The 'grumpy old men' and 'grumpy old women' comedians have been brilliant at making us laugh at our discontent. Humour is a great teacher. Grumpy old managers get results (or else they would be grumpy old out-of-workers). Read more>>

Is Management Development Risky?

Developing your management team, from the front line through to the CEO is supposed to be essential for success. And indeed it is. I would find it hard to name a successful company employing more than 10 people where the leaders haven't had some kind of management development training. And yet, such training can often go wrong. Read more>>

Managing a virtual team

Many of us have to manage people we don't physically work with on a regular basis. Sales managers have long faced the challenge of managing people on the road - for others the challenge may be newer. So what can you do to help yourself be a better manager to a virtual team? Read more>>

 

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