CUSTOMER SERVICE  MANAGEMENT DEVELOPMENT SALES BUSINESS SKILLS OPEN WORKSHOPS Customer service skills The first time manager Consultative selling TimePower Return on Investment in Training Basics of Evaluation seminar (1/2 day) Tools & Techniques to Measure ROI Workshop (1 day) Training Evaluation Masterclass (2 day) Internal customer service skills People and performance manager Telephone sales skills Time management Telephone customer service skills Supervisor skills for contact centre managers Evaluator Programme Effective email communications Dealing with difficult customers Managing virtual teams   Presentation skills Evaluator Programme Evaluator Programme   Interviewing skills       Writing skills   clarify create communicate Creating effective virtual teams         Team building         Problem solving skills

3C offers a range of bespoke training programmes. They include customer service training, contact centre training and management development training (from first time management skills to people and performance management skills).

Our portfolio includes a range of sales training programmes, including telephone sales training, using our unique phone training method (PDT™), as well as consultative sales training using classic classroom delivery. Our programmes are tailored to provide you with the best possible return on investment in training.

Our programmes can be delivered using a range of methods including Classic Classroom, PDT™ phone training and many more. We can also provide blended learning solutions.

TRAINING PROGRAMME DESIGN - Find out more about how we can tailor your training programme and use a variety of delivery methods.

PHONE TRAINING - Find out more about our unique PDT™ delivery method and how it can work for you.

TRAINING EVALUATION - Find out more about how to prove your training adds value to the business.

Who delivers

An inspirational instructor makes all the difference between a humdrum routine programme and one that sends people out wanting to take action.

Our trainers are chosen from a wide range of backgrounds and have one thing in common – they can all ‘walk the talk’. Each one can speak from experience, and empathise with the challenges delegates face. 3C's instructors help delegates face a wide range of business and soft skill materials.