Performance Management Training and related business skills training CUSTOMER SERVICE TRAINING  MANAGEMENT DEVELOPMENT TRAINING SALES TRAINING BUSINESS SKILLS TRAINING PERFORMANCE MANAGEMENT TRAINING Customer service skills The first time manager Consultative selling TimePower Objective Setting Internal customer service skills People and performance manager Telephone sales skills Time management Coaching Skills Telephone customer service skills Supervisor skills for contact centre managers Evaluator Programme Effective email communications Handling Poor Performance Dealing with difficult customers Managing virtual teams   Presentation skills Development Planning Evaluator Programme Evaluator Programme   Interviewing skills         Writing skills   clarify create communicate Creating effective virtual teams         Team building         Problem solving skills

Our training uses a creative mix of delivery method including Classic Classroom, Phone Delivered Training™, WebEx training, Forum Theatre and more.

Phone Delivered Training™ - Find out more about this unique delivery method and how it can work for you.

Who delivers

An inspirational instructor makes all the difference between a humdrum routine programme and one that sends people out wanting to take action.

Our trainers are chosen from a wide range of backgrounds and have one thing in common – they can all ‘walk the talk’. Each one can speak from experience, and empathise with the challenges delegates face. 3C's instructors help delegates face a wide range of business and soft skill materials.