Are your training programmes being delivered using a method that has

become tired and ineffective?  Our innovative delivery methods, such as

phone training, could be the change you need for improved performance.

Our process

Changing behaviour and improving performance is best done through short frequent training interventions over weeks or months. 3C creates bespoke training programmes designed to get results for your organisation. Our innovative methods include Forum Theatre and Phone Training (Phone Delivered Training™) and Classic Classroom.

Our telephone sales training, customer service training and management development training programmes are fully adaptable, and the training programme design can include a blend of learning mediums. Our consultative approach to your training needs ensures that skills and delivery methods meet the style and needs of your organisation. Our clients have come to expect tremendous results from 3C's great training programme design.

As well as our core expertise areas, 3C's training programme design portfolio includes highly tailored programmes, such as:

•   a customer service training programme rolled out for contact centre staff and supervisors of a major financial services company.  Elements include phone training (PDT™), classic classroom training, role-play and video feedback.

•   a continuous improvement programme.  Our training programme design elements included six different development components rolled out over three months including small group mass meetings, brown bag expert lunches, customised case studies and online tools.

OTHER SPECIALIST COMMUNICATIONS PROJECTS

How many HR people have marketing communications training? How many organisations have a dedicated internal communications team? And, even if they do, do they understand training and how people learn?  3C's training programme design methodology ensures that training activities are communicated as clearly and effectively as possible.

Internal Communications to Support Training - creative communications to support training and company initiatives

Corporate Film Production - communicating company / departmental messages via DVD, video and CD-ROM

The White Box - for company wide communication programmes, The White Box provides a superb way to use group-learning techniques to cascade both the message and the essential context behind the message, to large numbers of employees at very low unit cost.

If you would like to find out more about our innovative training programme design and delivery methods, please contact us on +44 (0) 1491 411 544 or email us.