3C's Management Voice specialises in e-briefing training and evaluation issues and valuing management development training programmes! http://www.3ctraining.co.uk/ManagementVoice-Index.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-calmdownyoucancope.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-calmdownyoucancope.html What ever you are doing, plan it first – and that means create a model of what you expect the business out come to be. Work on maximising the potential value, and then measure it as you go along. It's the mantra of the ROI Academy(TM), and it works. Thu, 03 Jul 2008 04:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-spotthewinner.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-spotthewinner.html Management voice roles need to be defined in terms of skills, knowledge, experience and personal drivers that will deliver success. For each attribute in your role definition, you need a clear picture of what good looks like. Thu, 12 Jun 2008 04:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-youcantdelegategettingfit.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-youcantdelegategettingfit.html Charity projects are a great way to engage employees and do our bit in giving something back to the community. 3c Associates can delegate with some SMART goals and with training. Thu, 24 Apr 2008 03:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-managewithoutmanagement.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-managewithoutmanagement.html Use Management Development training to drive an attitude of ‘what must be done to get the results' rather than ‘what must be done' with Clarity, Communication and Creativity. Your managers will be less stressed and have more time to drive the business forward. Thu, 10 Apr 2008 02:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-becreativewithyourcash.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-becreativewithyourcash.html If you need to maximize what you get out of your training budget, some creative thinking may well help which needs to be based on reality. Some great ideas for making your money go further are Think Differently, Involve everyone, Work Virtually and use phone delivered training. Thu, 20 Mar 2008 02:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-stopwastingmytime.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-stopwastingmytime.html The common factor in all the timewasters is that they need your time NOW regardless of what else you are doing, and making you somehow complicit in their problems. There is an answer to this: NO! If ‘No’ is not politically appropriate, then you could try ‘Not Now'. Thu, 06 Mar 2008 02:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-isyourfinancedirectorarat.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-isyourfinancedirectorarat.html Finance Directors know that the greater the potential reward, the greater the risk, they tend to be pretty sceptical about risk free rewards as well. They like looking at past performance so get some historical data together. The ROI Academy can help you develop the hard data, models and numbers that will back up your professional judgement. Thu, 14 Feb 2008 02:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-tellyourbossthetruth.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-tellyourbossthetruth.html There are two kinds of manager: those who manage people, and those who manage tasks or projects. This Management Voice is firmly about the people managers. As for how much truth you tell your own boss – that's up to you and secure you feel in your role, so plan to do one thing differently from now on. Thu, 17 Jan 2008 02:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-breakthecustomerservicerules.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-breakthecustomerservicerules.html 3ctraining provides Training, Confidence and Support to recognise that good service is not just in the Customer's best interest, but is in the true best interest of the business and reviews your service guidelines no matter WHAT your business is. Thu, 22 Nov 2007 02:13:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-Ididntlikethebiscuits.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-Ididntlikethebiscuits.html 3C's Management Voice specialises in providing simple steps to training evaluation for assessing the contribution that training makes to the organisation. As telephone is a powerful learning tool, 3C provides lot of training by phone using our Phone Delivered Training method. Thu, 15 Nov 2007 02:30:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-howtobeagrumpyoldmanager.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-howtobeagrumpyoldmanager.html GOM makes jokes against yourself allowing to tackle what could be difficult issues in a more approachable way. It plan out in great detail how to going to deliver better results than everyone else, enabling us to be magnificently grumpy about the uselessness of other teams and the absolute brilliance of our own. Thu, 01 Nov 2007 03:25:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-dontaskmehowIam.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-dontaskmehowIam.html Learn about 3CAssociates Management Voice offering cold-calling and telephone sales through 3Cs sales training programmes applying basic sales techniques with positive ideas like Value Proposition, Useful questions & A simple request and Be Polite! Thu, 04 Oct 2007 09:25:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-beafeistyLDmanager.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-beafeistyLDmanager.html 3C Associates Management voice offers six tips for justifying training budget such as Give the big picture not the detail, People make the difference, No-one is ever 100% accurate, Productivity is a good measure, Stand up for yourself and Challenge the sceptics. Thu, 20 Sep 2007 08:24:35 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-simplestepstotrainingevaluation.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-simplestepstotrainingevaluation.html 3C Associates Management voice offers some simple steps to training evaluation such as Ask the trainer, Respond Online, Listen to anecdotes, Ask the manager, See for yourself, No news is good news, Handling bad news and prove the benefits of the training to your organization. Thu, 30 Aug 2007 11:56:53 GMT http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-6tipsforcommunicatingchange.html http://www.3ctraining.co.uk/Management_Voice_Issues/Managementvoice-6tipsforcommunicatingchange.html Communicating change through an organization is a challenge lots of individuals face, 3C Associates Management voice offers six tips for communication change such as Make sure you mean it, Clarify your outcomes, Decide how fast to change, Complete your change, Consider your end goal and You have to change too! Thu, 26 Jul 2007 11:36:53 GMT Time Management is about personal decision making that will help us to manage what we do with our time more effectively. Checkout 3C Associates TIMEPOWER programme for some really powerful ways to make the most of your time. http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Makingtimefortimemanagement2.html http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Makingtimefortimemanagement2.html Thu, 12 Jul 2007 10:07:04 GMT A messy desk reflects a mind that is capable of dealing with many things at once. A messy desk has some benefits like driving subconscious thinking. http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Dealingwithamessydesk.html http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Dealingwithamessydesk.html Thu, 5 Jul 2007 08:27:04 GMT Whether it's management development training, telephone sales training, contact centre skills or customer service improvement – is your training really paying off? http://www.3ctraining.co.uk/FREEROISEMINARSEPT07.html http://www.3ctraining.co.uk/FREEROISEMINARSEPT07.html Thu, 21 Jun 2007 06:27:04 GMT Ensure people listen to you. What are you talking about? Why should they be listening? Be brief. Ask for Playback, Confirm or Correct and take Action. http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Aretheylisteningtoyou.html http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Aretheylisteningtoyou.html Thu, 14 Jun 2007 06:45:04 GMT Focusing on error correction DECREASES performance by 68% vs Focusing on continuous improvement increases performance by 81% http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Focusonstrengthsnotweaknesses.html http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-Focusonstrengthsnotweaknesses.html Thu, 7 Jun 2007 07:45:04 GMT 6 Key drivers driving organisations strengths and guiding for future decision making. http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-whatdrivessuccess.html http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-whatdrivessuccess.html Thu, 24 May 2007 04:35:04 GMT Phone Training - Handling difficult phone calls at work, especially the calls from people who are angry or distressed and are holding us responsible for their feelings. http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-HandingDifficultCallsMarch07.html http://www.3ctraining.co.uk/Management_Voice_Issues/ManagementVoice-HandingDifficultCallsMarch07.html Thu, 10 May 2007 07:22:04 GMT